Refund & Cancellation Policy

If VoiceForge is not right for you, email support@incfrog.ai within 14 days of your first subscription charge and we will refund that charge in full. You do not need to justify the request.

This guarantee applies once per customer, to the first paid subscription payment on the account. Renewal payments after that first period are not covered by the 14-day guarantee — cancel before a period ends to avoid being charged for the next one.

You can cancel at any time from the billing section of your dashboard, which opens the Stripe customer portal. Cancellation takes effect at the end of the period you have already paid for: you keep full access until then, and you are not charged again.

We do not pro-rate or refund the unused remainder of a period that has already started, except under the 14-day guarantee above or where required by law. Included minutes are allocated per period and do not carry over after cancellation.

Minute packs are one-time purchases of 100 minutes for $39, valid for 365 days from purchase.

• Unused packs: if you have not consumed any minutes from a pack, contact us within 14 days of purchase and we will refund it in full.
• Used packs: once minutes from a pack have been consumed, the pack is non-refundable. Telephony and model capacity for those minutes has already been delivered and paid out to our providers.
• Expired minutes: minutes remaining after the 365-day validity window are forfeited and are not refunded or reinstated.

Because usage is prepaid, there is no automatic overage billing. You will never be invoiced for minutes you did not explicitly purchase.

Outside the 14-day window we will still issue a refund or account credit where the fault is ours, including:

• Duplicate or accidental charges for the same period
• Being billed after a confirmed cancellation
• Billing for a plan you did not select
• A sustained platform outage that prevented you from using the service you paid for

Tell us what happened and we will investigate. If a defect on our side made the service unusable, we would rather refund you than argue about it.

• Subscription periods already consumed, beyond the 14-day first-payment guarantee
• Minutes already used, whether included in a plan or bought as a pack
• Charges billed to you directly by your own telephony provider or carrier
• Accounts terminated for abuse, fraud, or unlawful calling
• Enterprise agreements, which are governed by their own signed contract terms

Email us with:

• The email address on your VoiceForge account
• The date and amount of the charge, or the Stripe receipt
• A short description of the problem, if there is one

Send it to support@incfrog.ai. We aim to reply within one business day and to decide on refund requests within three business days.

Approved refunds are returned to the original payment method through Stripe. Once we submit the refund, your bank or card issuer typically takes 5–10 business days to post it. We cannot refund to a different card or account.

Please contact us before filing a chargeback with your bank. Chargebacks take weeks to resolve and cause automatic account suspension while they are open, whereas we can usually settle a legitimate refund request in a few days.

VoiceForge AI is operated as a sole proprietorship based in India. Billing and refund enquiries: support@incfrog.ai.

See also our services and support pages.