Support
Last updated: August 19, 2026
Contact us
One address for everything: technical problems, billing questions, refund requests, account changes, privacy requests, and security reports.
Response times
- General questions: within one business day
- Billing and refunds: first reply within one business day, decision within three business days
- Service outage or calls failing: treated as urgent and investigated as soon as we see it
- Security reports: acknowledged within one business day
Support is provided in English. We operate from India and work to India Standard Time (UTC+5:30), so replies may land outside your own working day.
What to include
The more of this you send, the faster we can fix it — and please never send passwords, API keys, or provider credentials by email.
- The email address on your account, and the workspace name
- What you expected to happen, and what happened instead
- The exact steps that reproduce it
- For call problems: the call ID or the agent name, plus the approximate time
- For billing problems: the date and amount of the charge, or the Stripe receipt
- A screenshot of any error message
Things you can do yourself
- Change plan, update your card, download invoices, or cancel: use the billing section of your dashboard, which opens the Stripe customer portal.
- Check what a call did: open the call in the dashboard to see the transcript, recording, and tool activity.
- Test a change safely: run a browser test call against a draft agent version before publishing it.
Reporting a security issue
Email support@incfrog.ai with the subject line beginning “Security” and a description of the issue and how to reproduce it. Please do not publicly disclose the issue until we have had a reasonable opportunity to fix it, and do not access or modify other customers' data while testing.
Privacy and data requests
To export or delete your data, or to ask how we handle it, email us at the address above. Details of what we store and for how long are in our privacy policy and data processing addendum.